Xiaoli robot intelligent customer service software is based on natural language processing, artificial intelligence technology, through the Web, IM, Weibo, WeChat, SMS and other Internet and mobile Internet channels, anthropomorphic way to interact with users in real-time intelligent customer service solutions The plan can realize various services such as intelligent customer service consulting and product marketing promotion. It can significantly reduce customer service costs while effectively optimizing the user experience, thereby enhancing service quality and corporate innovation brand image. At present, the users of Xiaoli Robotics have exceeded 100 million and achieved more than 10 billion interactions. They cover more than 100 countries and are widely used in communications, finance, government, e-commerce, smart home appliances and automobiles.

Taking Shanghai "12333 Zhitongtong" as an example, since July 1, 2011, the number of visitors reached 713,000, and 1.514 million man-machine interactive dialogues have been realized, effectively providing Shanghai citizens with convenient and efficient policy consulting services.

The recently launched China Merchants Bank Credit Card “WeChat Customer Service Robot” by Xiaoyi Robot is the first commercial application that provides interactive services using WeChat as a platform. Users can interact with China Merchants Credit Card Center WeChat customer service by adding friends, including service consultation, balance inquiry, etc., and can link with China Merchants Online Banking System via bank card number or ID number to carry out repayment, transfer, redemption, etc. Complex business. The combination of artificial intelligence technology and the mobile Internet has helped the financial industry improve its service system and improve service quality in a whole new way.

After more than ten years of continuous validation and optimization of actual projects, Xiaoi Robot has integrated many artificial intelligence technologies such as natural language processing, knowledge engineering, and automatic reasoning, and can provide 7×24 hours of real-time online services, with a minimum of 500 times per second. Concurrent access capabilities, and have good parallel expansion service capabilities. In addition, Xiaoi Robot has accumulated the world's largest industry knowledge base and encyclopedia knowledge base in many industries and fields, and has a very advanced intelligent human-machine dialogue engine, which ensures that the robot system has good stability and scalability.

At present, intelligent robots mainly have two major technical barriers. The first is a more accurate understanding of the meaning of the user. Different people have different speaking habits. This requires the system to be able to perform semantic analysis of the received sentences during work, and to accurately understand natural speech through contextual, scene management, and personal reasoning processes. It requires intelligent robots to continuously evolve and improve during long-term interactions. The second is a back-end knowledge base that provides answers for robots. The knowledge base is not a simple accumulation of data. It requires long-term learning of business knowledge and language knowledge through complex mechanisms. Both of these technologies require long-term accumulation. Therefore, time has become a natural barrier to artificial intelligence technology. This is why the earliest domestic small-i robots involved in the artificial intelligence business area can occupy 90% of the current market share.

2012 was a bumper year for the robots. Xiaoli Robot Intelligent Customer Service Software won the title of "2012 Outstanding Software Product" at the China Software Industry Association's 2012 Promotional Award for Outstanding Software Products, and also won the "2012 China Best Customer Service Intelligent Robot Technology Innovation and Practice Award". He also got the technology patent certificate of “Method and Equipment for Realizing Automatic Customer Service through Human-Computer Interaction Technology”.